CATS PLUS Contract with Maryland State

CATS PLUS Contract with Maryland State

Enterprise Service Provider (ESP):

Services to ensure that information systems are designed to capitalize on agency architectures and State IT standards, provide interoperability with other systems and networks, be reliable and maintainable, and make the most cost-effective use of commercial off-the-shelf (COTS) technology and agency-wide and government-wide resources.

Web and Internet Systems:

A broad range of business solutions and support using the capabilities of the web and internet; design, develop, test, implement, and maintain web sites, portals, web applications, web services, and the associated hardware, software, network, and security components that comprise these solutions.

Electronic Document Management:

Service to establish or maintain electronic document imaging, document management, document workflow, and associated technologies.

Software Engineering:

Service to provide full life cycle of a software system development. Process definition; requirements management (project planning, quality assurance, project tracking, and oversight, organizational process focus); software metrics; software process assessments; software capability evaluations; software project management; software certification; software validation and verification; open systems; software architecture; software reengineering; software reuse; component-based software; software security; supervising software configuration management; and CASE tools.

Systems/Facilities Management and Maintenance:

Systems/Facilities Management and Maintenance services include Data Center Technical Support/Operations and Help Desk. At the state’s discretion, these services may be required to be provided externally to the requesting agency.

Information System Security:

The security of information and computing resources at all organizational levels; including software/application and data security support, as well as disaster recovery planning and risk assessment.

Application Service Provider:

Combination of software, hardware, and networking technologies to offer hosted, service-based applications.

IT Management Consulting Services:

The IT Management Consulting Services include any of the following types of services: IT enterprise architecture, systems review for architectural consistency, strategic planning assistance, project management services, Master Contractor assessments, and risk assessment analysis.

Electronic Benefits Transfer:

Services to provide intra-agency technical infrastructure components to create a new or update an existing EBT system. 

Media and Training Center Support. Services to support multi-media and education centers including, but not limited to: planning, analysis, troubleshooting, integration, acquisition, installation, operations, maintenance, training, documentation, and administration. Professional training expertise, including instructional systems design capabilities to improve job performance of employees utilizing the learning/media center.

Documentation/Technical Writing:

Develop and/or maintain the following types of documentation: system documentation; user manuals; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; and backup, recovery and restart procedures; technical writing for proposals, presentations, standard operating procedures (SOP), and policies and procedures.